Brittany Ferries tops with Which? magazine readers

Brittany Ferries has been voted the best ferry company in a Which? magazine customer satisfaction survey.

The French ferry company scored 74 per cent to top the customer approval table which put the microscope on nine major ferry companies operating from the UK.

As well as receiving the highest score from readers based on their overall levels of satisfaction and the likelihood to recommend, Brittany Ferries also received four stars for its ease of booking and onboard facilities, as well as the comfort and cleanliness of its ships.

Mike Bevens, Brittany Ferries’ commercial director, said: “Which? readers are one of the most critical and discerning audience so we are honoured to be rated as their top ferry company. We focus on giving passengers the very best standards of service both at our ports and on board so we’re delighted to have these efforts recognised.”

The survey, published in the July 2011 edition of Which? magazine, polled 2,159 readers who had travelled by ferry in the last two years. One Which? member quoted in the report described travel with Brittany Ferries as “superb, like a mini cruise, with wonderful food and facilities”. Another wrote “It is a cliché, but your holiday begins as soon as you get on board.”

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Posted on 12th July 2011 at 04:52 pm in Ferry Operators | Brittany Ferries | Ferry News | (0) Comments

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