Ferry News

Hovertravel introduces HoverCare cards for customers in need of extra help

Hovertravel has introduced new HoverCare cards to help provide a more tailored and personalised service for customers on its cross-Channel services.

The card also acts as identification for discounted HoverCare for on-going travel.

Hovertravel HoverCarer cards
The HoverCare card offers a more tailored and personalised service for those needing help

Neil Chapman, managing director at Hovertravel, says: “It has been over 12 months since we introduced the HoverCare initiative and we have run comprehensive training across all our teams to improve accessibility for all.

“In our most recent wave of training we are learning Makaton, Dementia Awareness and even some basic Makaton. These skills are put into practise every day in our operation and we wanted to make sure that our customers get the maximum benefit from these skills we have learnt.”

Hovertravel customers will be able to request a HoverCare card indicating whether they require help with luggage, are a lip reader, whether they need to be seated, or would like help boarding the hovercraft.

The HoverCare card can also, if the customer wishes, show that the holder has reduced mobility, autism, dementia, reduced vision or impaired hearing.

Carers can request a HoverCare card if they are regularly travelling and may gain free of charge travel when they travel while providing care (on a one to one basis) to a person who has reduced mobility or who is entitled to disability care.

Chapman adds: “By showing the HoverCare Card to our staff, our customers will receive any extra assistance they may need without even having to ask and can be confident that our teams are on hand to make sure each and every journey is the best it can possibly be. ”

Cards can be requested in the terminals on production of appropriate identification.     

CLICK HERE for further information and details of eligibility

 

Posted on 28th November 2018 at 04:38 pm in Ferry Operators | Hovertravel | Ferry News |

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