Ferry News

Hovertravel’s special treat as it aims to become more autistic-friendly

As part of its HoverCare programme to develop greater understanding of the needs of all its customers, Hovertravel recently welcomed a group of autistic children and their parents from Greenmount Community School.

This school, situated just outside Ryde on the Isle of Wight, has been an important institution in the local community since it was founded in 1821.

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Andy Parnell, left, explains how a hovercraft works to visitors from Greenmount Community School

Andy Parnell, one of Hovertravel’s HoverCare Ambassadors, explains: “When we launched HoverCare, we knew we needed to learn more about our customers’ needs. We appreciated that we should develop our knowledge of how different types of customer might view, access and experience our service.

“The purposes of this visit were for Hovertravel get a better understanding of the needs of children, including those on the autistic spectrum, as well as incorporating parental feedback, and to give our all young visitors a behind the scenes tour of our hovercraft. “

The children, their parents and teachers met at Hovertravel’s Ryde terminal where the group was given a brief explanation of how the hovercraft works, a tour around one of the craft, followed by a brief 15-minute trip out on the Solent. 

Parnell adds: “The response from this trip was overwhelmingly positive – from children, teachers and parents. My job is to feedback the intelligence we gathered through this event and then our HoverCare team can assess what we can do to make anyone with autism have the best possible experience with Hovertravel.”

Posted on 29th January 2018 at 04:35 pm in Ferry Operators | Hovertravel | Ferry News |

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