Ferry News

Red Funnel wins prestigious award for delivering a superior experience

Isle of Wight specialist Red Funnel has won a coveted award for excellence within the travel, leisure and hospitality sector.

The annual UK Customer Experience Awards event is the largest of its kind in the world, and honours companies who have demonstrated leadership in delivering superior customer experiences.

imageThe award was announced at a glittering ceremony at Wembley Stadium last week and was won by Red Funnel amid stiff competition from fellow finalists in the travel, leisure and hospitality sector.


Red Funnel collect their UK Customer Experience Award at Wembley Stadium


Kevin George, Red Funnel’s CEO, commented “Being recognised at this level is a real honour. We take tremendous pride in what we do and we like to think we’re doing a good job, but to hear it from our customers and now to be acknowledged by industry experts is a tremendous compliment.

“Our staff work tirelessly to make the crossing to and from the Isle of Wight a warm and memorable experience for our customers, so this award truly belongs to them. I could not be prouder of their achievement.”

The award came shortly after Red Funnel announced a £3m major refurbishment of its ro-pax ferry, Red Eagle.

In an effort to further elevate the on-board customer experience, the project will deliver a significant increase in the number of interior seats, upgraded facilities and a modern new look to match sister vessels Red Osprey and Red Falcon.

Renovations will start in January and be completed in time for the summer timetable starting 29 March.

Posted on 4th October 2017 at 01:44 pm in Ferry Operators | Red Funnel | Ferry News |

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